Our publishing packages are print-on-demand. This means there is no need for a retailer to purchase stock of a title, instead it is printed to order. Should an online or bricks and mortar store choose to purchase stock of a title for their shelves, these cannot be returned if they do not sell.
We do however have a return policy in terms of print quality. If a book is printed outside of the allowable tolerance then we will manage the return and request a reprint from our print partners. Please see Complete Print Management for further details.