PDF to Word Conversion FAQ

How does your service work?

Our PDF to Word conversion page provides a full description of our service – what we need from you to get started, our pricing mechanism, the steps we take to convert your pdf, exactly what you receive back and a selection of examples and customer testimonials.

Can you convert any pdf to editable format?

Most pdfs can be converted but we need to see your original pdf to determine what is required to convert it. Some scanned documents cannot be easily converted as the text cannot always be recognised, but we will let you know if this is the case and can usually offer some suggestions.

Do you just use a software converter?

No we don't. Software converters are very helpful in some cases but on their own will almost never create a document fully fit for the intended purpose. We may select help from our various software conversion tools to help start the job but we will always perform additional formatting and manipulation to produce a usable document which properly meets your needs.

What is your changes policy?

Once your conversion is completed, it is sent to you for review. Should you find any errors at this stage they will fall into one of three categories: our errors, your errors and styling alterations.

Please note: Change requests must be submitted within one month.

Our Errors – Our experts convert the majority of documents without issue. However, on occasion, particularly for complex texts it is possible for errors to occur. If you find certain elements of your conversion are incorrect, just let us know.

Your Errors – Following conversions, you may spot some changes you would like to make to the original text. If you find you have made a few typos in your document and need them amended then this is typically not a problem. If however you wish to make a significant number of changes to a document we have already formatted then there will be an additional charge for this work. The time and price for this can be kept to a minimum if we send you a file to make your changes in. We then compare the updated report to the original, make the edits, regenerate the TOC, adjust and rebalance pages. Our minimum changes fee is $48 USD.

Styling Alterations – If your document has been formatted as well as converted then every heading, list and paragraph is styled consistently. If you wish to change the way something looks (e.g. increase the spacing between bullets) one click will ripple this change through all sections of your document. So simply collect your styling changes together in a single email and we will happily make them free of charge. Please allow time for changes to be made.

How does payment work?

Thanks to PayPal customers are able to make payments with any debit card, credit card or their PayPal account. These can be made in any currency, safely and securely without us ever needing to receive any of your details. When we return your document for review we will include a Pay Now link. Once you’re happy with your job, simply click the link and follow the instructions.