Form Design FAQ

How does your service work?

Our form design page provides a full description of our service – what we need from you to get started, our pricing mechanism, the steps we take to design your form, exactly what you receive back and a selection of examples and customer testimonials.

How do I install a Digital Certificate?

For more information please see Installing a Digital Certificate.

Should I choose Word or PDF for my form?

Word forms are great for internal use where the text of the document is likely to change. The document can be easily saved in form fill mode and anyone in the company with Microsoft Word will be able to use it.

PDF forms have the advantage of being more universal. All that is required is Adobe Acrobat Reader (which is present on most PCs these days). The form will look identical to every person loading it and the text around the fields is fixed. This is ideal for forms being completed by customers which may be available on a website, but will require more expertise and software if the form is to be updated. We use a combination of Adobe Acrobat Professional and Adobe LiveCycle to create forms to your exact requirements.

What is your changes policy?

Once your form is formatted, it is sent to you for review. Should you find any errors at this stage they will fall into one of three categories: our errors, your errors and styling alterations. Please note these comments only apply to Word forms, not pdf forms where the text cannot normally be changed within the pdf.

Please note: Change requests must be submitted within one month.

Our Errors – Our experts format the majority of forms without issue. However, on occasion, particularly for complex forms it is possible for misinterpretation to occur. If you find certain elements of your form such as numbering schemes or heading levels are incorrect, just let us know.

Your Errors – Formatted forms are often so much clearer that it is easier to suddenly spot your mistakes in the text. If you find you have made a few typos in your original document and need them amended then this is typically not a problem. If however you wish to make a significant number of changes to a form we have already formatted then there will be an additional charge for this work. Our minimum changes fee is $48 USD.

Styling Alterations – Once your form has been formatted every heading, list and paragraph is styled consistently. If you wish to change the way something looks (e.g. increase the spacing between bullets) one click will ripple this change through all sections of your form. So simply collect your styling changes together in a single email and we will happily make them free of charge. Please allow time for changes to be made.

How does payment work?

Thanks to PayPal customers are able to make payments with any debit card, credit card or their PayPal account. These can be made in any currency, safely and securely without us ever needing to receive any of your details. When we return your document for review we will include a Pay Now link. Once you’re happy with your job, simply click the link and follow the instructions.